Your privacy matters to us. This Privacy Policy explains how Wag & Scoop (“we,” “us,” or “our“) collects, uses, and protects your personal information when you visit thewagandscoop.com or use our dog waste removal services. By using our website or services, you agree to the practices described below.
Information We Collect
When you request a quote, sign up for service, or contact us, we may collect:
- First and last name
- Mailing and service address
- Email address
- Phone number
- Property details relevant to service (gate locations, yard access notes)
- Pet information (number of dogs, names)
- Billing and payment information
We also collect non-personal information automatically when you visit our website, including:
- IP address and browser type
- Pages visited and time spent on site
- Referring website addresses
We do not collect personal information unless you voluntarily provide it to us.
How We Use Your Information
We use your information to:
- Schedule and deliver your dog waste removal service
- Process payments and manage your account
- Send service confirmations, reminders, and updates
- Respond to questions and provide customer support
- Improve our website and service quality
- Send promotional offers or service announcements (you may opt out at any time)
🚫 We do not sell, rent, or lease your personal information to third parties.
SMS & Text Communications
By providing your phone number when requesting service or a quote, you agree to receive text messages from Wag & Scoop, which may include:
- Service confirmations and appointment reminders
- Day-of arrival notifications
- Billing and account updates
- Promotional offers and service announcements
Message and data rates may apply. You can opt out at any time by replying STOP to any text message. For help, reply HELP or contact us directly.
Email Communications
We may email you for service confirmations, billing notices, promotional offers, and general updates. If you wish to stop receiving marketing emails, you may unsubscribe at any time by clicking the Unsubscribe link at the bottom of any email or by contacting us directly.
Sharing of Information
We may share your information with trusted third-party service providers only as necessary to operate our business, including:
- Payment processors (to complete billing transactions)
- Scheduling and field management software
- Website hosting and analytics providers
- Digital advertising platforms (Google Ads, Meta/Facebook Ads) for remarketing
All third-party providers are prohibited from using your personal information for any purpose beyond the services they provide to Wag & Scoop, and are required to maintain the confidentiality of your data.
We may also disclose your personal information without prior notice if required by law, to comply with a legal process, to protect the rights or property of Wag & Scoop, or to protect the personal safety of our customers or the public.
Cookies & Tracking
Our website may use cookies — small text files stored on your device — to personalize your experience, remember preferences, and analyze site traffic. Cookies do not run programs or deliver viruses to your computer.
You may adjust your browser settings to decline cookies at any time. Note that disabling cookies may affect certain features of our website. We may also use third-party analytics tools (such as Google Analytics) to understand how visitors use our site and improve performance.
How We Protect Your Information
We take the security of your personal information seriously and use industry-standard measures to protect it, including:
- SSL (Secure Sockets Layer) encryption for data transmitted through our website
- Secure payment processing through trusted payment providers
- Restricted internal access to customer data
- Use of reputable, vetted third-party platforms
While we make every effort to protect your information, no data transmission over the internet can be guaranteed to be 100% secure. By using our site, you acknowledge these inherent limitations.
Your Rights & Choices
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or outdated information
- Request deletion of your personal information (subject to legal and operational requirements)
- Opt out of marketing emails, SMS messages, or third-party promotional communications at any time
To exercise any of these rights, contact us at the information provided below. We will respond to verifiable requests in a timely manner.
Note on deletion: We may not be able to delete information if it is required to complete an active service, process a billing dispute, comply with a legal obligation, or protect against fraud or security threats.
Children Under 13
Wag & Scoop does not knowingly collect personal information from children under the age of 13. If you are under 13, please ask a parent or guardian before using this website. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.
Third-Party Links
Our website may contain links to external websites. Wag & Scoop is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will post a notice on our website and update the effective date at the top of this page. Your continued use of our website or services after any modification constitutes your acceptance of the updated policy.
